Top 10 Remote Support software

Important news about Remote Support software

2022. Microsoft launches a new remote help service for IT teams



Microsoft has introduced some updates to Endpoint Manager that extend beyond the traditional features offered by similar services, with plans to enhance these in the future. Microsoft Endpoint Manager is the company’s platform for assisting IT teams in managing and securing large collections of devices, a task that has become increasingly complex since the onset of the pandemic. The first new feature being added to the platform under the name “Microsoft Advanced Management” is remote assistance. If you’ve ever used TeamViewer to help a family member resolve a computer issue, you can think of it as a similar concept, but with all the enterprise-level security features needed to ensure that the service is secure, the devices on both ends are correctly configured and everyone is properly authenticated. This is why it fits into the broader Endpoint Manager framework, as it provides access and identity controls through close integration with Azure Active Directory and helps verify users and devices. You wouldn’t want your employees to give control of their machines to any random social engineer, after all.


2022. LogMeIn rebrands to GoTo



LogMeIn, in a decision that probably made complete sense to someone after a third cup of coffee and a desperate need to feel organized, has rebranded itself as GoTo. This sudden urge to simplify its product offerings came with the realization that perhaps targeting small and medium-sized businesses, rather than lumbering corporate behemoths, was a saner way to go about things. The name “GoTo” was deftly recycled from GoToMeeting, that snazzy bit of videoconferencing wizardry LogMeIn cheerfully nabbed from Citrix back in 2016. Now, under this rejuvenated identity, GoTo will focus its baffling energies on just two major endeavors: Connect, a fancy unified communications-as-a-service (UCaaS) offering, and Resolve, which sounds like an IT management solution but might also be a forgotten Hitchhiker’s Guide chapter. This cunning plan should make life delightfully simpler for small businesses evaluating software and for resellers trying to figure out how to sell it, which is, let’s be honest, what everyone involved could really use.

2021. Cohere raises $3.1 million for its remote control solution for web apps



In the vast, bewildering cosmos of remote desktop solutions—where LogMeIn and TeamViewer float about, clunkily navigating the ether with all the grace of a wobbly shopping cart—along comes a startup called Cohere, brandishing a sleek $3.1 million seed fund and a refreshingly sensible approach. Unlike its archaic predecessors, Cohere seems to have grasped that, in an ideal universe, helping someone remotely should not feel like hacking into Fort Knox. Cohere allows businesses to commandeer a customer’s screen within seconds—no downloads, no labyrinthine setup rituals—just the simple elegance of a button on a website, as if to say, "Here, let’s make this easy, shall we?"


2019. LogMeIn is bought by investment fund for $4.3B



LogMeIn has agreed to be acquired for $4.3 billion by affiliates of Francisco Partners and Evergreen Coast Capital Corporation. Bill Wagner, president and CEO at LogMeIn, is hopeful that the alliance with Francisco and Evergreen will benefit the company in the future. As for the private equity firms, they are acquiring a diverse range of products, including unified communications and collaboration (UCC) tools. In addition to its own remote desktop software, LogMeIn owns social collaboration software Jive, web and videoconferencing service GoToMeeting and password management service LastPass.


2019. Zoho Assist adds voice and video chat



In a stroke of pure genius (or at least something oddly resembling it), Zoho Assist has acquired the full communication trifecta: voice, video, and text chat. Imagine it—remote support technicians now have the option to engage in real-time, face-to-face video chats or engage their most authoritative “tech voice” during troubleshooting or demo sessions. Now, picture this: while other IT technicians are frantically juggling phones, live chats, and remote screens, our heroes in Zoho Assist simply tap into voice or video directly from their console. No need for an elaborate ballet of application-switching! It’s a small but mighty leap forward in the perpetual quest to streamline support, making even the trickiest tech troubles seem (almost) like a walk in the park.


2019. Zoho refreshed mobile Assist Technician App



Zoho launched a new version of its Zoho Assist Technician App (3.0) for iOS and Android. This update introduces a host of new features and an improved user interface. It now allows file transfers from any iOS device to PCs or Mobile devices, immediate scheduling of remote support sessions and new power options (such as Shutdown, Restart, Log off, Hibernate, Stand by and Lock). The updated trackpad gestures feature enables your smartphone to function as a wireless trackpad for the remote computer, allowing you to point, click, scroll and type in any application on a Mac or PC. Coupled with existing mobile capabilities like initiating remote sessions and connecting to unattended devices, you can wake remote computers, access quick command options and deploy the unattended access agent while on the move.


2018. Remote desktop software AnyDesk gets €6.5M funding



AnyDesk, the Germany-based provider of remote desktop software, has secured €6.5 million in funding. Alongside its modern applications for Windows, MacOS, various versions of Linux/Unix android and iOS, the AnyDesk team has developed a proprietary video codec named “DeskRT,” specifically engineered for graphical user interfaces. It transmits at 60 frames per second and focuses on low latency. Consequently, users typically experience high-quality video and audio, with image transmission that is swift and smooth enough to make you forget you're operating a different computer. This is because, unlike conventional screen sharing, AnyDesk is designed for collaboration.


2018. LogMeIn acquired Jive Communications



In a move that might make the universe’s IT departments pause their endless search for the perfect collaboration tool, LogMeIn—purveyor of such marvels as GoToMeeting and join.me, not to mention a smorgasbord of authentication and other online services—has decided to splash out a cool $342 million on Jive Communications. Now, don’t confuse this with Jive Software, the Slack-toting upstart; Jive Communications hails from Utah and spends its days delighting 20,000 global customers with hosted VoIP services for enterprises. With this acquisition, LogMeIn aims to toss a few more shiny bits of unified communications tech into its growing grab bag of collaborative wonders.


2017. Zoho Assist teams up with Spiceworks



Zoho Assist, a remote support and access solution from Zoho, has partnered with Spiceworks, the world’s largest community of IT professionals. This collaboration broadens the range of free online tools available to system administrators, network engineers and technicians. Spiceworks also introduced the free remote support tool, powered by Zoho Assist. It requires no registration or login. A single click is all it takes to initiate a remote support session and no installation is needed on your part. Your clients can quickly join by entering the session code. It connects securely over the internet with SSL and encryption and operates through firewalls and VPNs.


2017. Zoho Assist enables iOS remote access



For a long time, iOS, unlike Android, wasn't easy to support remotely as it didn’t permit screen sharing. This month, Apple introduced the screen-sharing feature in iOS 11, revolutionizing iOS remote support. Today, Zoho Assist has added the capability to assist remote customers on iOS. Your customers can swiftly join your remote support session from their iPhone or iPad. Zoho Assist has supported iOS 11 from the start. iOS mobile device support comes with a cost-effective pricing model with no device limit.