 |
Zendesk vs tawk.to
March 17, 2025 | Author: Sandeep Sharma
42★
Zendesk is web-based help desk software with an elegant support ticket system & a self-service customer support platform. Agile, smart and convenient. Offers AI-powered bots for faster resolution of common inquiries.
9★
Monitor and chat with the visitors on your website, respond to support tickets and create a help center to empower customers to help themselves – all 100% Free
Zendesk and Tawk.to, despite their seemingly very different appearances, share the most profound of similarities: they both exist to prevent the world from descending into chaos by helping businesses manage customer interactions. Both offer live chat, ticketing systems and messaging, so that when you’re struggling with some obscure problem, a friendly representative can swoop in and offer assistance. You can integrate them into your website or app like a helpful robot companion, though, unlike most robots, they don’t get to complain about the quality of your tea.
Now, if you were to stumble upon Zendesk while navigating the vast, confusing cosmos of customer support, you’d find it’s been around since 2007 and is primarily aimed at larger businesses with all their glorious complexities. It’s a little more sophisticated, providing advanced reporting, automation and integration with every conceivable app under the sun, which is undoubtedly helpful when you're running a multi-billion-dollar corporation—or just trying to sound impressive at a party.
Tawk.to, on the other hand, is a more recent entry in this strange universe, founded in 2017 with an aim to make customer support feel almost like a conversation with a friend—simple, straightforward and surprisingly free. It's perfect for small to medium-sized businesses who aren’t quite ready to invest in a spaceship full of enterprise-level features. You’ll get the basics: live chat, tickets and a simple interface, all without spending a penny (unless you want to throw in a tip for the helpful aliens... I mean, support agents).
See also: Top 10 Live Chat platforms
Now, if you were to stumble upon Zendesk while navigating the vast, confusing cosmos of customer support, you’d find it’s been around since 2007 and is primarily aimed at larger businesses with all their glorious complexities. It’s a little more sophisticated, providing advanced reporting, automation and integration with every conceivable app under the sun, which is undoubtedly helpful when you're running a multi-billion-dollar corporation—or just trying to sound impressive at a party.
Tawk.to, on the other hand, is a more recent entry in this strange universe, founded in 2017 with an aim to make customer support feel almost like a conversation with a friend—simple, straightforward and surprisingly free. It's perfect for small to medium-sized businesses who aren’t quite ready to invest in a spaceship full of enterprise-level features. You’ll get the basics: live chat, tickets and a simple interface, all without spending a penny (unless you want to throw in a tip for the helpful aliens... I mean, support agents).
See also: Top 10 Live Chat platforms
