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Service Fusion vs Workiz
March 12, 2025 | Author: Sandeep Sharma
8★
The preferred field service management software of over 3000 service businesses. Providing work order entry, dispatch, scheduling, and invoicing technology.
4★
Field Service Management has never been easier. Schedule jobs, get paid in the field and grow your business with Workiz field service software
Service Fusion and Workiz are both bits of software designed to keep service businesses from descending into total chaos. They let you schedule jobs, send invoices and generally give the impression that you know what you’re doing. They also come with mobile apps, so technicians in the field can stare at their phones in a way that makes them look busy. Both integrate with QuickBooks, because even the most sophisticated AI cannot escape the iron grip of accounting. And yes, they have customer communication tools, so your clients can ignore your messages in a variety of exciting new ways.
Service Fusion has been around since 2014, which means it has had plenty of time to refine the art of making small-to-medium-sized service businesses feel like they are in control. It was born in the United States, the land of supersized everything, which explains its flat-rate pricing model—use as many people as you like, the price stays the same. It has GPS fleet tracking, because knowing where your trucks are is often more useful than knowing where your technicians are. However, it does not have a built-in phone system, which means you’ll need a separate service to yell at customers.
Workiz, on the other hand, emerged in 2015 from Israel, where efficiency is a necessity and patience is an urban myth. It leans heavily into home service industries—locksmiths, junk removal, appliance repair and other businesses that specialize in fixing things people have broken in inexplicable ways. It comes with a built-in VoIP system, so you can track and record all the conversations where customers insist they never scheduled that appointment. It also automates customer follow-ups, ensuring they are repeatedly reminded about your existence, whether they like it or not. Unlike its American cousin, Workiz charges per user, making it a great option if you have a small team but a less great option if your business is run by an army of technicians who all insist they need separate logins.
See also: Top 10 Field Service software
Service Fusion has been around since 2014, which means it has had plenty of time to refine the art of making small-to-medium-sized service businesses feel like they are in control. It was born in the United States, the land of supersized everything, which explains its flat-rate pricing model—use as many people as you like, the price stays the same. It has GPS fleet tracking, because knowing where your trucks are is often more useful than knowing where your technicians are. However, it does not have a built-in phone system, which means you’ll need a separate service to yell at customers.
Workiz, on the other hand, emerged in 2015 from Israel, where efficiency is a necessity and patience is an urban myth. It leans heavily into home service industries—locksmiths, junk removal, appliance repair and other businesses that specialize in fixing things people have broken in inexplicable ways. It comes with a built-in VoIP system, so you can track and record all the conversations where customers insist they never scheduled that appointment. It also automates customer follow-ups, ensuring they are repeatedly reminded about your existence, whether they like it or not. Unlike its American cousin, Workiz charges per user, making it a great option if you have a small team but a less great option if your business is run by an army of technicians who all insist they need separate logins.
See also: Top 10 Field Service software
