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Salesforce vs Zoho CRM
March 10, 2025 | Author: Sandeep Sharma
68★
Most-popular CRM. Easy collaboration. Proven cloud platform. Salesforce.com offers everything you need to transform your business into a Social Enterprise, so you can connect to customers and employees like never before. With no software or hardware to install, you're up and running—and seeing a positive impact on your business—quickly.
17★
Zoho CRM is an alternative online software for SMB that empowers organizations with a complete customer relationship lifecycle management software for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.
See also:
Top 10 CRM software
Top 10 CRM software
Salesforce and Zoho CRM are, at their core, attempting to do the same thing: make sense of the chaotic whirlwind that is sales, marketing and customer support. They both live in the cloud, which sounds ethereal but really just means they exist on computers you don’t own. They both automate things that humans are too lazy or forgetful to do. They both cozy up to Google and Microsoft like an overly friendly neighbor borrowing sugar and they both promise that their artificial intelligence knows more about your customers than you ever will. They even let you check in on your sales figures while pretending to listen in meetings, thanks to their mobile apps.
But Salesforce, being born in the grand old year of 1999 in the United States, has had time to grow into a sprawling behemoth designed for massive enterprises with money to burn. It can be tailored to fit the needs of an intergalactic conglomerate with more departments than planets in the solar system. If you need software that bends to your every will, integrates with systems you haven’t even heard of yet and charges you accordingly, Salesforce is your friend. It even comes with specific versions for industries like healthcare and finance, in case your business requires a CRM that understands regulatory nightmares.
Zoho CRM, on the other hand, emerged in 2005 from India with a rather different approach—one that doesn’t require selling a kidney to afford it. It’s particularly fond of small and medium-sized businesses that want a functioning CRM without the existential crisis of reading through 47 pricing tiers. Zoho keeps things straightforward, offers a free version for those who appreciate a good bargain and comes bundled with an entire ecosystem of other Zoho apps, just in case you need accounting, project management or possibly a digital assistant that makes tea (not really, but wouldn’t that be nice?).
See also: Top 10 CRM software
But Salesforce, being born in the grand old year of 1999 in the United States, has had time to grow into a sprawling behemoth designed for massive enterprises with money to burn. It can be tailored to fit the needs of an intergalactic conglomerate with more departments than planets in the solar system. If you need software that bends to your every will, integrates with systems you haven’t even heard of yet and charges you accordingly, Salesforce is your friend. It even comes with specific versions for industries like healthcare and finance, in case your business requires a CRM that understands regulatory nightmares.
Zoho CRM, on the other hand, emerged in 2005 from India with a rather different approach—one that doesn’t require selling a kidney to afford it. It’s particularly fond of small and medium-sized businesses that want a functioning CRM without the existential crisis of reading through 47 pricing tiers. Zoho keeps things straightforward, offers a free version for those who appreciate a good bargain and comes bundled with an entire ecosystem of other Zoho apps, just in case you need accounting, project management or possibly a digital assistant that makes tea (not really, but wouldn’t that be nice?).
See also: Top 10 CRM software
