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Salesforce vs Zendesk
March 09, 2025 | Author: Sandeep Sharma
68★
Most-popular CRM. Easy collaboration. Proven cloud platform. Salesforce.com offers everything you need to transform your business into a Social Enterprise, so you can connect to customers and employees like never before. With no software or hardware to install, you're up and running—and seeing a positive impact on your business—quickly.
42★
Zendesk is web-based help desk software with an elegant support ticket system & a self-service customer support platform. Agile, smart and convenient. Offers AI-powered bots for faster resolution of common inquiries.
See also:
Top 10 Helpdesk software
Top 10 Helpdesk software
Salesforce and Zendesk, at first glance, seem like two heads of the same intergalactic bureaucratic beast. Both float majestically in the cloud, promising to solve customer service woes with the power of automation and AI—because nothing says "human connection" quite like an algorithm deciding how annoyed you are. They integrate with all sorts of other systems, ensuring that no question, no request and certainly no ticket can ever truly be lost. And, of course, they both allow customers to reach you through every conceivable medium, ensuring you're just one notification away from never having a moment's peace.
Salesforce, however, is a behemoth that has been stomping around since 1999, originating from the United States and growing into something so vast and customizable that it often requires entire teams of specialists to make sense of it. It’s built for the kind of organizations that have “departments,” “workflows,” and possibly even “synergies,” whatever those are. It specializes in sales, marketing and all the deeply complicated things large businesses do to make sure no potential customer is ever left unmarketed to. Naturally, this complexity comes at a price—specifically, a high one.
Zendesk, born in Denmark in 2007, takes a different approach, focusing on help desks and customer support rather than orchestrating the grand ballet of global commerce. It prides itself on simplicity, because not every company has the time (or patience) to train an entire team of Salesforce wizards just to answer an email. It’s also kinder on the wallet, which makes it a favorite among smaller businesses and those who prefer their software without an existential crisis. It may not be the all-seeing, all-knowing cosmic entity that Salesforce is, but sometimes, all you need is a really good way to tell people, “We’re working on it.”
See also: Top 10 Helpdesk software
Salesforce, however, is a behemoth that has been stomping around since 1999, originating from the United States and growing into something so vast and customizable that it often requires entire teams of specialists to make sense of it. It’s built for the kind of organizations that have “departments,” “workflows,” and possibly even “synergies,” whatever those are. It specializes in sales, marketing and all the deeply complicated things large businesses do to make sure no potential customer is ever left unmarketed to. Naturally, this complexity comes at a price—specifically, a high one.
Zendesk, born in Denmark in 2007, takes a different approach, focusing on help desks and customer support rather than orchestrating the grand ballet of global commerce. It prides itself on simplicity, because not every company has the time (or patience) to train an entire team of Salesforce wizards just to answer an email. It’s also kinder on the wallet, which makes it a favorite among smaller businesses and those who prefer their software without an existential crisis. It may not be the all-seeing, all-knowing cosmic entity that Salesforce is, but sometimes, all you need is a really good way to tell people, “We’re working on it.”
See also: Top 10 Helpdesk software
