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RingCentral vs Zoom Phone
March 18, 2025 | Author: Adam Levine
35★
All your communications on one platform. Team messaging with file sharing, tasks and more. All-in-one cloud phone, team messaging & video conferencing. HD-quality video conferencing with screen sharing. Outbound and inbound contact center and digital customer engagement.
12★
Zoom Phone supports traditional business phone system features delivered with a streamlined user experience to modernize employee and customer interactions. Quickly provision and manage users and intelligently monitor business interactions with an easy-to-use centralized administration portal
RingCentral and Zoom Phone are both cloud-based VoIP services, which is a fancy way of saying they let you make phone calls without the hassle of an actual phone. They integrate seamlessly with things like Microsoft 365, Salesforce and probably your toaster if it has Bluetooth. Both come with mobile and desktop apps, so you can take your calls from anywhere—whether it's a boardroom, a beach or a particularly dull wedding. They also throw in video conferencing and messaging, because apparently, phone calls just aren’t enough anymore. Businesses of all sizes use them, from tiny startups hoping to look important to massive corporations trying to avoid looking like they’re made of spreadsheets.
RingCentral has been around since 1999, which in internet years makes it practically ancient—think of it as the wise old wizard of cloud telephony. It hails from the United States and has spent decades perfecting the art of letting people pretend to be in the office while actually sitting in their pajamas. It offers deep, complex PBX features for companies that like their phone systems to require at least one IT degree to understand. It’s also impressively global, making it a favorite for businesses with more office locations than they have employees. And because everything needs artificial intelligence now, RingCentral throws in AI-powered call analytics to let you know, with data-driven certainty, that most meetings could have been emails.
Zoom Phone, on the other hand, is the younger, flashier cousin that arrived in 2019 and immediately made everything about video calls. If RingCentral is the wise old wizard, Zoom Phone is the overenthusiastic intern who insists on turning every conversation into a video meeting. Also born in the U.S., it’s specifically designed for businesses that have already sold their souls to Zoom Meetings and want their phone system to match. It’s cheaper and simpler, making it ideal for small businesses that don’t need a degree in telecommunications just to set up a call. Plus, it integrates effortlessly with Zoom Rooms, which is great if your idea of work efficiency is making sure your conference room has more screens than NASA’s mission control.
See also: Top 10 Business Phone systems
RingCentral has been around since 1999, which in internet years makes it practically ancient—think of it as the wise old wizard of cloud telephony. It hails from the United States and has spent decades perfecting the art of letting people pretend to be in the office while actually sitting in their pajamas. It offers deep, complex PBX features for companies that like their phone systems to require at least one IT degree to understand. It’s also impressively global, making it a favorite for businesses with more office locations than they have employees. And because everything needs artificial intelligence now, RingCentral throws in AI-powered call analytics to let you know, with data-driven certainty, that most meetings could have been emails.
Zoom Phone, on the other hand, is the younger, flashier cousin that arrived in 2019 and immediately made everything about video calls. If RingCentral is the wise old wizard, Zoom Phone is the overenthusiastic intern who insists on turning every conversation into a video meeting. Also born in the U.S., it’s specifically designed for businesses that have already sold their souls to Zoom Meetings and want their phone system to match. It’s cheaper and simpler, making it ideal for small businesses that don’t need a degree in telecommunications just to set up a call. Plus, it integrates effortlessly with Zoom Rooms, which is great if your idea of work efficiency is making sure your conference room has more screens than NASA’s mission control.
See also: Top 10 Business Phone systems
