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NICE CXone vs SharePoint
March 09, 2025 | Author: Adam Levine
4★
Customer Experience Software that delivers seamless experiences across the entire customer journey for the contact center – and beyond.
58★
SharePoint's multi-purpose platform allows for managing and provisioning of intranet portals, extranets and websites, document management and file management, collaboration spaces, social networking tools, enterprise search, business intelligence tooling, process/information integration, and third-party developed solutions. SharePoint can also be used as a web application development platform.
NICE CXone and SharePoint are, at first glance, entirely different beasts. One is a cloud-based contact center solution designed to wrangle customer service agents into a well-oiled machine of omnichannel efficiency, while the other is Microsoft’s grand attempt at making file sharing and corporate collaboration slightly less painful. Yet, despite their differences, they share a few uncanny similarities: both live in the cloud, both integrate with other software in ways that sometimes make sense, both promise security and compliance (which is terribly exciting) and both attempt—valiantly, if not always successfully—to make office life slightly less chaotic.
NICE CXone was born in 2002, hailing from the peculiar intersection of Israeli-American corporate strategy and is designed for people who spend their days on headsets, navigating the delicate art of convincing irate customers that yes, their concerns are being heard. It comes armed with AI-powered analytics, workforce management tools and enough omnichannel wizardry to make you wonder why customer service still sometimes feels like it’s run by people sending smoke signals. It is aimed at call centers, customer service teams and anyone who has ever had to say, "Thank you for your patience" while frantically pressing buttons.
SharePoint, by contrast, emerged in 2001, created by Microsoft, which means that despite its noble goal of streamlining enterprise collaboration, it occasionally demands that users wade through menus seemingly designed by a civilization that communicates exclusively through riddles. It enables teams to share documents, automate workflows and create intranet sites that no one will ever willingly visit. Its users include IT departments, corporate managers and anyone who has ever typed "SharePoint permissions issue" into a search engine, only to be met with the digital equivalent of a shrug.
See also: Top 10 Wiki software
NICE CXone was born in 2002, hailing from the peculiar intersection of Israeli-American corporate strategy and is designed for people who spend their days on headsets, navigating the delicate art of convincing irate customers that yes, their concerns are being heard. It comes armed with AI-powered analytics, workforce management tools and enough omnichannel wizardry to make you wonder why customer service still sometimes feels like it’s run by people sending smoke signals. It is aimed at call centers, customer service teams and anyone who has ever had to say, "Thank you for your patience" while frantically pressing buttons.
SharePoint, by contrast, emerged in 2001, created by Microsoft, which means that despite its noble goal of streamlining enterprise collaboration, it occasionally demands that users wade through menus seemingly designed by a civilization that communicates exclusively through riddles. It enables teams to share documents, automate workflows and create intranet sites that no one will ever willingly visit. Its users include IT departments, corporate managers and anyone who has ever typed "SharePoint permissions issue" into a search engine, only to be met with the digital equivalent of a shrug.
See also: Top 10 Wiki software
