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ManageEngine vs SysAid
March 15, 2025 | Author: Michael Stromann
16★
ManageEngine crafts comprehensive IT management software for all your business needs. We have complete and easy solutions for even your most difficult IT management problems, from keeping your business safe, to ensuring high availability, to making your users happy. We’re bringing IT together so you don’t have to.
9★
SysAid is an IT service management and help desk software that integrates all the essential IT tools into one Service Desk. Its rich set of features include a powerful Help Desk, Asset Management, and other easy-to-use tools for analyzing and optimizing help desk performance.
ManageEngine and SysAid are both IT service management tools, which means they exist to make IT professionals’ lives slightly less of an unending nightmare. They both handle ticketing, asset tracking and automation and they both claim to follow ITIL processes, which—if you believe the marketing—makes them sound as if they could single-handedly prevent technological Armageddon. Both offer cloud and on-premises options and both have self-service portals so that users can submit help requests in the hope that someone, somewhere, might actually respond before the heat death of the universe.
ManageEngine, a creation of Zoho Corporation from India, came into existence in 2005 and has since evolved into a sprawling suite of IT management tools, much like an overenthusiastic octopus with a penchant for asset tracking. It’s not just about ITSM; it also dabbles in network monitoring, security and endpoint management, presumably for IT teams that enjoy having their fingers in every possible pie. It’s deeply customizable, integrates with just about everything short of your toaster and is frequently chosen by large enterprises that have the budget, patience and existential fortitude to configure it all.
SysAid, on the other hand, hails from Israel and has been around since 2002, which means it’s had longer to perfect the fine art of making IT service desks slightly less chaotic. Unlike ManageEngine, it doesn’t try to do everything at once—it sticks to ITSM and help desk functionality, with a focus on being simple, affordable and not requiring a PhD in software engineering to use. It even comes with built-in remote control tools, sparing IT teams from the soul-crushing experience of explaining to users where the power button is. Small and mid-sized businesses love it, mostly because it works, doesn’t demand a sacrifice to the gods of configuration and isn’t priced like it assumes you’re a multinational conglomerate.
See also: Top 10 IT Service Desk software
ManageEngine, a creation of Zoho Corporation from India, came into existence in 2005 and has since evolved into a sprawling suite of IT management tools, much like an overenthusiastic octopus with a penchant for asset tracking. It’s not just about ITSM; it also dabbles in network monitoring, security and endpoint management, presumably for IT teams that enjoy having their fingers in every possible pie. It’s deeply customizable, integrates with just about everything short of your toaster and is frequently chosen by large enterprises that have the budget, patience and existential fortitude to configure it all.
SysAid, on the other hand, hails from Israel and has been around since 2002, which means it’s had longer to perfect the fine art of making IT service desks slightly less chaotic. Unlike ManageEngine, it doesn’t try to do everything at once—it sticks to ITSM and help desk functionality, with a focus on being simple, affordable and not requiring a PhD in software engineering to use. It even comes with built-in remote control tools, sparing IT teams from the soul-crushing experience of explaining to users where the power button is. Small and mid-sized businesses love it, mostly because it works, doesn’t demand a sacrifice to the gods of configuration and isn’t priced like it assumes you’re a multinational conglomerate.
See also: Top 10 IT Service Desk software
