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LiveChat vs LivePerson
March 15, 2025 | Author: Sandeep Sharma
3★
Live chat software for business. Intelligent customer engagement, real-time website monitoring and live help/live support tools. Quickly respond to your customers and handle several chats at once using the chat improvements. Keep the communication going and handle cases via tickets.
8★
LivePerson creates meaningful, real time customer connections that help businesses increase conversions and improve consumer experience.
LiveChat and LivePerson are both marvels of modern communication technology, designed to help businesses talk to their customers without actually having to talk to their customers—at least, not in the old-fashioned, inefficient, “human” sense. They both offer real-time chat, AI-powered bots that pretend to care and seamless integration with websites and social media. Both claim to improve customer engagement, reduce response times and ultimately make businesses feel like they’re on the cutting edge of customer service, rather than on the precipice of an existential crisis about whether they even like customers in the first place.
LiveChat hails from Poland, which is something you might not have guessed, but now that you know, you can nod sagely and pretend you always did. It launched in 2002, targeting small to mid-sized businesses that need a simple, reliable way to chat with customers without breaking into a cold sweat over enterprise-level complexity. Its pricing is refreshingly straightforward—if such a thing can ever be said about software pricing—and it focuses primarily on website-based chat, with a handy built-in ticketing system for those moments when a chatbot just isn’t up to the task of answering, “Why is your product on fire?”
LivePerson, on the other hand, has been around since 1995, which in internet years is roughly the equivalent of being a medieval alchemist. It’s based in the United States and is aimed at big, serious, enterprise businesses that need to chat at scale, preferably with a lot of automation so they don’t have to hire a small army of humans. Instead of boring old fixed subscription pricing, it charges based on the number of conversations, which makes you wonder whether you should encourage customers to be brief. It also leans heavily into AI-powered conversational commerce, meaning it wants to sell you something while simultaneously making you feel like you had a meaningful interaction with an algorithm.
See also: Top 10 Live Chat platforms
LiveChat hails from Poland, which is something you might not have guessed, but now that you know, you can nod sagely and pretend you always did. It launched in 2002, targeting small to mid-sized businesses that need a simple, reliable way to chat with customers without breaking into a cold sweat over enterprise-level complexity. Its pricing is refreshingly straightforward—if such a thing can ever be said about software pricing—and it focuses primarily on website-based chat, with a handy built-in ticketing system for those moments when a chatbot just isn’t up to the task of answering, “Why is your product on fire?”
LivePerson, on the other hand, has been around since 1995, which in internet years is roughly the equivalent of being a medieval alchemist. It’s based in the United States and is aimed at big, serious, enterprise businesses that need to chat at scale, preferably with a lot of automation so they don’t have to hire a small army of humans. Instead of boring old fixed subscription pricing, it charges based on the number of conversations, which makes you wonder whether you should encourage customers to be brief. It also leans heavily into AI-powered conversational commerce, meaning it wants to sell you something while simultaneously making you feel like you had a meaningful interaction with an algorithm.
See also: Top 10 Live Chat platforms
