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JIRA vs Remedyforce
March 17, 2025 | Author: Michael Stromann
82★
JIRA provides issue tracking and project tracking for software development teams to improve code quality and the speed of development. Combining a clean, fast interface for capturing and organising issues with customisable workflows, OpenSocial dashboards and a pluggable integration framework, JIRA is the perfect fit at the centre of your development team.
5★
BMC Remedyforce is built on Salesforce1 cloud platform to deliver complete IT service management functionality with the secure social, mobile, and collaborative capabilities users expect. Intuitive administration and configuration keeps you focused on delivering business value. Personalized self-service gives users new access to service offerings. Automation and integration reduce manual labor and streamline service delivery. Dashboards and analytics drive information sharing and informed decisions.
JIRA and Remedyforce both deal with the delightful task of managing incidents and service requests, though they go about it in somewhat different ways. They're both capable of tracking and resolving issues with all the grace of an intergalactic problem-solver, integrating nicely with other tools that you may or may not remember you even have. In this strange, confusing world of IT, these two are basically your trusty towels—essential for navigating the chaos of IT service management.
Now, JIRA, it turns out, is a bit of a software development enthusiast. It’s been around since 2002, created by a team of Aussies who surely drank too much coffee. With it, you can customize workflows until your mind boggles and it’s practically made for Agile project management. If your job involves bugs, features and occasionally preventing the universe from collapsing, JIRA’s your guide to tackling it with the grace of a well-oiled spaceship, though you may need a few plugins to make it run like one.
On the other hand, Remedyforce, which has been orbiting the Earth since 2012, is more about the IT service management side of things—think big enterprises and lots of processes. Born in the USA and built on Salesforce, it’s designed to get your IT service management running with the efficiency of a well-organized space station. If you're looking for ITIL compliance, easy setup and seamless Salesforce integration, Remedyforce is the calm in the storm. No need for heavy customization; just launch and go.
See also: Top 10 IT Service Desk software
Now, JIRA, it turns out, is a bit of a software development enthusiast. It’s been around since 2002, created by a team of Aussies who surely drank too much coffee. With it, you can customize workflows until your mind boggles and it’s practically made for Agile project management. If your job involves bugs, features and occasionally preventing the universe from collapsing, JIRA’s your guide to tackling it with the grace of a well-oiled spaceship, though you may need a few plugins to make it run like one.
On the other hand, Remedyforce, which has been orbiting the Earth since 2012, is more about the IT service management side of things—think big enterprises and lots of processes. Born in the USA and built on Salesforce, it’s designed to get your IT service management running with the efficiency of a well-organized space station. If you're looking for ITIL compliance, easy setup and seamless Salesforce integration, Remedyforce is the calm in the storm. No need for heavy customization; just launch and go.
See also: Top 10 IT Service Desk software
