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Freshdesk vs Freshservice
March 15, 2025 | Author: Michael Stromann
24★
Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one. Supports omnichannel communication, including chat, phone, and social media.
15★
IT Service desk that's actually simple. Modernize IT and other business functions with a refreshingly easy-
Imagine, if you will, two products from the ever-growing galaxy of software solutions: Freshdesk and Freshservice. They both hail from the same slightly chaotic corner of the universe known as Freshworks. They both aim to make life easier with cloud-based platforms, offering handy features like ticketing, automation and reporting. The sort of thing that might make you feel like you're in control of an intergalactic bureaucracy, whether you’re dealing with customers or internal IT problems. Oddly enough, they’re both highly customizable — because why wouldn’t you want to adjust your digital universe to your exact specifications?
Now, Freshdesk, for example, is the one you want when you're wrangling with customers — whether they’re asking about a product, a service or possibly the meaning of life. Available since 2011, it’s the cheerful, all-purpose solution that manages tickets, emails, live chats and social media queries with the grace of a spaceship swerving through a space-time anomaly. It’s designed for businesses of all shapes and sizes, especially the small to medium ones that need something both simple and powerful. And, in case you were wondering, it originates from India — where software engineers have learned the fine art of making software both efficient and surprisingly pleasant.
On the other hand, Freshservice is the IT department's best friend. It was released in 2015, a year after its sibling and focuses more on managing internal IT operations — think incident management, asset management and even change management. This is for the people in charge of keeping everything running smoothly in the background while everyone else gets on with their customer service. Also from India, this one’s got a very particular mission to keep IT teams organized, like an ancient librarian of technology, quietly keeping track of everything from software licenses to support tickets.
See also: Top 10 IT Service Desk software
Now, Freshdesk, for example, is the one you want when you're wrangling with customers — whether they’re asking about a product, a service or possibly the meaning of life. Available since 2011, it’s the cheerful, all-purpose solution that manages tickets, emails, live chats and social media queries with the grace of a spaceship swerving through a space-time anomaly. It’s designed for businesses of all shapes and sizes, especially the small to medium ones that need something both simple and powerful. And, in case you were wondering, it originates from India — where software engineers have learned the fine art of making software both efficient and surprisingly pleasant.
On the other hand, Freshservice is the IT department's best friend. It was released in 2015, a year after its sibling and focuses more on managing internal IT operations — think incident management, asset management and even change management. This is for the people in charge of keeping everything running smoothly in the background while everyone else gets on with their customer service. Also from India, this one’s got a very particular mission to keep IT teams organized, like an ancient librarian of technology, quietly keeping track of everything from software licenses to support tickets.
See also: Top 10 IT Service Desk software
