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EasyVista vs Zendesk
March 20, 2025 | Author: Michael Stromann
3★
EasyVista’s revolutionary suite of products radically build a new front office experience as well streamlining and automating back office IT. EasyVista is increasingly winning business from vendors who provide hard-coded, high-administration solutions. Customers now want a solution that delivers new services and a storefront that can be rapidly realized and easily administered. EasyVista decimates IT costs, facilitates increased delivery to business needs and empowers IT to transform customer interfaces and applications.
42★
Zendesk is web-based help desk software with an elegant support ticket system & a self-service customer support platform. Agile, smart and convenient. Offers AI-powered bots for faster resolution of common inquiries.
Well, both EasyVista and Zendesk are remarkably adept at handling the tricky business of customer support. They both have a fancy knack for managing tickets (though it's a little less exciting than it sounds), offer portals where end users can poke around for self-service and throw in a dash of automation to make life easier for everyone. In short, they’re like the sensible, slightly more organized cousins in a large, confusing family of service platforms. And they’ll even play nice with other applications, as long as you're not expecting miracles.
However, EasyVista, with its deeply mysterious French origins, has been around since 1988 – yes, that's almost as old as your average earthling’s most obscure complaints. It’s built for the discerning IT professionals, particularly those working with enterprises and government sectors, dealing with IT assets and configurations like an ancient, well-kept secret. It’s got all sorts of customization options for the ITIL enthusiasts and a mobile app that’ll have technicians running around with more efficiency than a caffeinated squirrel in a maze.
Then, there’s Zendesk, the much younger, more enthusiastic player on the block, hailing from the United States in 2007. Its charm lies in simplicity, designed to cater to the ambitious, customer-focused SMBs that like to offer support without too much ado. It's the platform for those who prefer quick setups, omnichannel support (email, chat, voice, social media – the whole shebang) and a customer service experience so smooth you might wonder if it was engineered by well-dressed robots from the future.
See also: Top 10 IT Service Desk software
However, EasyVista, with its deeply mysterious French origins, has been around since 1988 – yes, that's almost as old as your average earthling’s most obscure complaints. It’s built for the discerning IT professionals, particularly those working with enterprises and government sectors, dealing with IT assets and configurations like an ancient, well-kept secret. It’s got all sorts of customization options for the ITIL enthusiasts and a mobile app that’ll have technicians running around with more efficiency than a caffeinated squirrel in a maze.
Then, there’s Zendesk, the much younger, more enthusiastic player on the block, hailing from the United States in 2007. Its charm lies in simplicity, designed to cater to the ambitious, customer-focused SMBs that like to offer support without too much ado. It's the platform for those who prefer quick setups, omnichannel support (email, chat, voice, social media – the whole shebang) and a customer service experience so smooth you might wonder if it was engineered by well-dressed robots from the future.
See also: Top 10 IT Service Desk software
