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Dialpad vs Zoom Phone
March 20, 2025 | Author: Adam Levine
14★
A business phone system that works the way it should. Reign in your remote workforce with a single place for business conversations, no matter the device or location. With mobile apps that make you feel like you’re working out of HQ, your business phone system now goes where you go. Understand why callers are reaching your business (plus what was said) with native Ai insights.
12★
Zoom Phone supports traditional business phone system features delivered with a streamlined user experience to modernize employee and customer interactions. Quickly provision and manage users and intelligently monitor business interactions with an easy-to-use centralized administration portal
Dialpad and Zoom Phone are both cloud-based VoIP systems, which is a fancy way of saying they let you make phone calls without actually having a phone. They both come with all the usual bells and whistles—call routing, voicemail transcription and integrations with tools you swear you’re going to use properly this time. They also boast AI-powered features, meaning somewhere in a server farm, a clever algorithm is listening to your calls and quietly judging your conversational skills. Naturally, both claim to offer seamless international calling, though the exact definition of "seamless" is best left to the marketing department.
Dialpad, having emerged in 2011 from the swirling mist of Google Voice, leans heavily into AI, using it to transcribe, analyze and occasionally whisper useful things into your ear while you fumble through a sales pitch. It comes pre-equipped with its own messaging and video conferencing system, presumably for those moments when a simple phone call is just too mainstream. Businesses that adore Google Workspace or Microsoft 365 will find themselves warmly embraced by Dialpad, which has made a point of playing nicely with these ecosystems—at least as nicely as software ever does.
Zoom Phone, on the other hand, arrived in 2019, hitching a ride on the success of its older, video-obsessed sibling, Zoom Meetings. It was built with businesses in mind, particularly those lumbering enterprises still untangling themselves from the spaghetti mess of traditional phone systems. If you’ve ever dreamt of integrating your desk phone with a high-tech conference room where nobody ever remembers to unmute, Zoom Phone is the thing for you. It also throws in PBX features, shared lines and call delegation, which makes it sound just professional enough to convince the finance team to approve the budget.
See also: Top 10 Business Phone systems
Dialpad, having emerged in 2011 from the swirling mist of Google Voice, leans heavily into AI, using it to transcribe, analyze and occasionally whisper useful things into your ear while you fumble through a sales pitch. It comes pre-equipped with its own messaging and video conferencing system, presumably for those moments when a simple phone call is just too mainstream. Businesses that adore Google Workspace or Microsoft 365 will find themselves warmly embraced by Dialpad, which has made a point of playing nicely with these ecosystems—at least as nicely as software ever does.
Zoom Phone, on the other hand, arrived in 2019, hitching a ride on the success of its older, video-obsessed sibling, Zoom Meetings. It was built with businesses in mind, particularly those lumbering enterprises still untangling themselves from the spaghetti mess of traditional phone systems. If you’ve ever dreamt of integrating your desk phone with a high-tech conference room where nobody ever remembers to unmute, Zoom Phone is the thing for you. It also throws in PBX features, shared lines and call delegation, which makes it sound just professional enough to convince the finance team to approve the budget.
See also: Top 10 Business Phone systems
