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Dialpad vs Nextiva
March 15, 2025 | Author: Adam Levine
14★
A business phone system that works the way it should. Reign in your remote workforce with a single place for business conversations, no matter the device or location. With mobile apps that make you feel like you’re working out of HQ, your business phone system now goes where you go. Understand why callers are reaching your business (plus what was said) with native Ai insights.
15★
The Nextiva cloud-based phone system is an all-inclusive unified communication (UC) solution designed for small to large enterprises. Business VoIP phone systems trusted by more than 90000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP ...
Dialpad and Nextiva, in the grand and bewildering universe of business communication, are two highly evolved life forms that have taken it upon themselves to ensure that humans never again have to rely on archaic things like "desk phones" or "waiting for an email reply." They both exist in the cloud, which sounds terribly futuristic but mostly just means no one really knows where they are. Both provide VoIP calling, video meetings and messaging, allowing businesses to communicate effortlessly—or at least as effortlessly as humans can manage. They also come with AI that listens in on conversations, though it remains politely silent rather than butting in with opinions on lunch choices.
Dialpad, the younger of the two, emerged in 2011 in the U.S. and is particularly fond of tech-savvy businesses that enjoy throwing words like "AI-powered analytics" into meetings. It borrows Google's AI to transcribe conversations, possibly storing them away for the inevitable day when AI will look back and wonder why humans say "um" so much. Dialpad also enjoys mingling with Google Workspace and Microsoft 365 and unlike its older counterpart, it lets users pay as they go for international calls—because, let's face it, commitment is hard.
Nextiva, on the other hand, has been around since 2006, which in tech years makes it practically an ancient sage. It caters to small and medium businesses that just want a phone system that works without needing a PhD in configuration. Unlike Dialpad, it comes with a built-in CRM, because it assumes businesses might want to remember their customers. It also provides 24/7 support, possibly because it knows that, no matter how well-designed a system is, someone will inevitably call at 3 AM to ask where the power button is.
See also: Top 10 Business Phone systems
Dialpad, the younger of the two, emerged in 2011 in the U.S. and is particularly fond of tech-savvy businesses that enjoy throwing words like "AI-powered analytics" into meetings. It borrows Google's AI to transcribe conversations, possibly storing them away for the inevitable day when AI will look back and wonder why humans say "um" so much. Dialpad also enjoys mingling with Google Workspace and Microsoft 365 and unlike its older counterpart, it lets users pay as they go for international calls—because, let's face it, commitment is hard.
Nextiva, on the other hand, has been around since 2006, which in tech years makes it practically an ancient sage. It caters to small and medium businesses that just want a phone system that works without needing a PhD in configuration. Unlike Dialpad, it comes with a built-in CRM, because it assumes businesses might want to remember their customers. It also provides 24/7 support, possibly because it knows that, no matter how well-designed a system is, someone will inevitably call at 3 AM to ask where the power button is.
See also: Top 10 Business Phone systems
