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ClickSoftware vs ServiceNow
March 19, 2025 | Author: Sandeep Sharma
4★
ClickSoftware improves the efficiency and effectiveness of field service organizations and mobile workforces. Real-time operational intelligence delivers real business value.
49★
ServiceNow offers a portfolio of robust cloud-based products that automate and manage IT service relationships across the enterprise. Our products have the advantage of being built on a single cloud platform that consists of one user interface, one code base and one data model, delivering easy, automated upgrades. ServiceNow provides an intuitive and approachable user experience complete with expert services to accelerate time-to-value.
Well, if you're looking for a comparison between ClickSoftware and ServiceNow, you’ll find that they’re both cloud-based platforms that exist to streamline processes and make everyone’s life just a little bit easier—kind of like a digital personal assistant that never needs a vacation. They both like to automate workflows, which is lovely if you’re the kind of person who finds joy in seeing things run smoothly without much human intervention. They also make sure that field workers, wherever they might be, get all the data they need on their mobile devices, and—here’s the kicker—they come with nifty analytics tools so you can keep track of all the chaos they’re so good at keeping under control.
Now, ClickSoftware, which has been around since 1997 and hails from Israel, is all about field service management. It’s practically obsessed with scheduling and dispatching field workers with the precision of a clockmaker on a caffeine high. It was scooped up by Salesforce in 2019, presumably for its wizardry in making field service run like a well-oiled machine. Think of it as a personalized butler for utilities and telecommunications companies—if butlers were adept at real-time service delivery and could predict the future, of course.
On the other hand, ServiceNow, which came to life in 2004 in the U.S., is the Swiss army knife of service management. Sure, it handles field service, but it also juggles IT service management, customer service, HR and even a bit of security, all with the grace of a multi-talented professional. It’s so customizable that you could probably ask it to manage your pet hamster’s scheduling and it’d find a way. With ServiceNow, it’s all about connecting the dots between systems and workflows, making it the go-to for enterprises who need more than just a field service solution—whether they asked for it or not.
See also: Top 10 Field Service software
Now, ClickSoftware, which has been around since 1997 and hails from Israel, is all about field service management. It’s practically obsessed with scheduling and dispatching field workers with the precision of a clockmaker on a caffeine high. It was scooped up by Salesforce in 2019, presumably for its wizardry in making field service run like a well-oiled machine. Think of it as a personalized butler for utilities and telecommunications companies—if butlers were adept at real-time service delivery and could predict the future, of course.
On the other hand, ServiceNow, which came to life in 2004 in the U.S., is the Swiss army knife of service management. Sure, it handles field service, but it also juggles IT service management, customer service, HR and even a bit of security, all with the grace of a multi-talented professional. It’s so customizable that you could probably ask it to manage your pet hamster’s scheduling and it’d find a way. With ServiceNow, it’s all about connecting the dots between systems and workflows, making it the go-to for enterprises who need more than just a field service solution—whether they asked for it or not.
See also: Top 10 Field Service software
