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Cherwell vs ServiceNow
March 11, 2025 | Author: Michael Stromann
5★
Cherwell Service Management delivers a customer-friendly IT self-service portal, powerful dashboards and reporting, and superior mobility to your organization—as well as providing PinkVERIFY certified ITIL processes such as: Incident Management, Change Management, Problem Management, CMDB, and much more. Deliver ease of use, flexibility, and power to your service desk customers today—at a price your organization can afford—without compromising future ITSM system scalability, expansion, and power.
49★
ServiceNow offers a portfolio of robust cloud-based products that automate and manage IT service relationships across the enterprise. Our products have the advantage of being built on a single cloud platform that consists of one user interface, one code base and one data model, delivering easy, automated upgrades. ServiceNow provides an intuitive and approachable user experience complete with expert services to accelerate time-to-value.
Cherwell and ServiceNow are both impressive ITSM platforms, which is a fancy way of saying they help IT teams avoid chaos, automate tedious tasks and generally pretend they have everything under control. They both come with self-service portals, workflow automation and integrations with all the usual corporate suspects like Microsoft and Salesforce. Most importantly, they both claim to require little to no coding, which is excellent news for people who break into a cold sweat at the sight of a semicolon.
Cherwell, born in 2004, took a distinctly American approach by being as flexible as possible, allowing mid-sized businesses to twist it into whatever shape they desired, provided they could still recognize it afterward. It leaned heavily on a codeless design philosophy, which made it great for non-technical users but sometimes left security-conscious enterprises a little twitchy. Then in 2021, Ivanti swept in, scooped up Cherwell and presumably took it somewhere for a long, serious conversation about the future.
ServiceNow, meanwhile, arrived a year earlier in 2003 and set its sights on the massive, labyrinthine corporations where IT departments spend more time navigating bureaucracy than fixing computers. It expanded far beyond ITSM, adding HR, security and even AI-driven analytics because, frankly, once you’re running the workflows of half the Fortune 500, why stop at IT? Gartner keeps giving it gold stars, probably because it has successfully convinced the world that managing IT disasters can be done with enough automation, provided the right buttons are pressed in the right order—and nobody trips over a server cable in the meantime.
See also: Top 10 IT Service Desk software
Cherwell, born in 2004, took a distinctly American approach by being as flexible as possible, allowing mid-sized businesses to twist it into whatever shape they desired, provided they could still recognize it afterward. It leaned heavily on a codeless design philosophy, which made it great for non-technical users but sometimes left security-conscious enterprises a little twitchy. Then in 2021, Ivanti swept in, scooped up Cherwell and presumably took it somewhere for a long, serious conversation about the future.
ServiceNow, meanwhile, arrived a year earlier in 2003 and set its sights on the massive, labyrinthine corporations where IT departments spend more time navigating bureaucracy than fixing computers. It expanded far beyond ITSM, adding HR, security and even AI-driven analytics because, frankly, once you’re running the workflows of half the Fortune 500, why stop at IT? Gartner keeps giving it gold stars, probably because it has successfully convinced the world that managing IT disasters can be done with enough automation, provided the right buttons are pressed in the right order—and nobody trips over a server cable in the meantime.
See also: Top 10 IT Service Desk software
