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Bomgar vs WebEx
March 18, 2025 | Author: Michael Stromann
10★
Secure Remote Support for Desktops and Devices. With Bomgar, support organizations can access and support nearly any remote computer or mobile device. Troubleshoot PCs and servers, provide remote assistance, train remote employees, or perform system maintenance, all with the highest levels of security.
14★
Cisco Webex is your one place to call, message, meet. Allows to build stronger relationships with face-to-face meetings and real-time collaboration using whiteboarding, screen sharing and more. Provides AI-powered features like real-time transcription and meeting highlights.
See also:
Top 10 Remote Support software
Top 10 Remote Support software
Bomgar and WebEx, in their infinite wisdom, both allow people to see other people’s screens without the tedious necessity of being in the same room. This is, of course, a double-edged sword, because while it enables technical support and remote meetings, it also means that Barry from Accounting can now share his 87-slide PowerPoint about “Synergistic Fiscal Alignment” with you at any moment. They both work across multiple operating systems, encrypt their connections (which makes eavesdropping slightly less fun) and offer session recording—because nothing says "modern workplace" like reviewing a remote access log at 3 AM.
Bomgar, which began life in 2003 in the United States, is the sort of tool you’d use if you were an IT technician desperately trying to rescue a user who has somehow managed to delete their own desktop. It takes security very seriously—so seriously, in fact, that it includes privileged access management, as if remote support sessions were the Fort Knox of clicking “reset password.” It can be installed on-premises, which is perfect for organizations that trust the cloud about as much as they trust Barry with financial forecasting. Most crucially, it’s designed not just for people, but for fixing machines that don’t even know they’re broken yet.
WebEx, by contrast, was originally birthed in 1995 in China before Cisco whisked it away into the corporate ether. It is the sort of software that exists to ensure nobody can ever again use "I couldn't make the meeting" as an excuse. It specializes in video conferencing, letting users conduct meetings that could easily have been an email, complete with breakout rooms that mimic the awkward silences of real-life networking events. Being cloud-based, it requires an internet connection, which is ideal—until your Wi-Fi decides to reenact the great collapses of history. It also integrates deeply with Cisco’s hardware, which is a polite way of saying, “You might as well buy everything Cisco makes, because we’ve made it really annoying if you don’t.”
See also: Top 10 Remote Support software
Bomgar, which began life in 2003 in the United States, is the sort of tool you’d use if you were an IT technician desperately trying to rescue a user who has somehow managed to delete their own desktop. It takes security very seriously—so seriously, in fact, that it includes privileged access management, as if remote support sessions were the Fort Knox of clicking “reset password.” It can be installed on-premises, which is perfect for organizations that trust the cloud about as much as they trust Barry with financial forecasting. Most crucially, it’s designed not just for people, but for fixing machines that don’t even know they’re broken yet.
WebEx, by contrast, was originally birthed in 1995 in China before Cisco whisked it away into the corporate ether. It is the sort of software that exists to ensure nobody can ever again use "I couldn't make the meeting" as an excuse. It specializes in video conferencing, letting users conduct meetings that could easily have been an email, complete with breakout rooms that mimic the awkward silences of real-life networking events. Being cloud-based, it requires an internet connection, which is ideal—until your Wi-Fi decides to reenact the great collapses of history. It also integrates deeply with Cisco’s hardware, which is a polite way of saying, “You might as well buy everything Cisco makes, because we’ve made it really annoying if you don’t.”
See also: Top 10 Remote Support software
