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Aircall vs Dialpad
March 18, 2025 | Author: Adam Levine
13★
Cloud-based phone system and call center software solution. Instant set-up. Integrates with your favourite CRM and Helpdesk. No hardware, no deskphone.
14★
A business phone system that works the way it should. Reign in your remote workforce with a single place for business conversations, no matter the device or location. With mobile apps that make you feel like you’re working out of HQ, your business phone system now goes where you go. Understand why callers are reaching your business (plus what was said) with native Ai insights.
Aircall and Dialpad are, at first glance, two eerily similar constructs of modern business telephony—both cloud-based, both brimming with AI and both promising to revolutionize the way you pretend to be busy on a call. They integrate with all the tools you were already ignoring, like Salesforce and HubSpot and they provide the necessary mobile apps so you can seamlessly transition from ignoring calls at your desk to ignoring them on the move. If you are a company looking for an impressively jargon-filled way to say, "We make lots of calls," then congratulations, both will do the trick.
Aircall, which sprouted in France in 2014, is the slightly more European of the two, which means it probably comes with a higher chance of someone saying “bonjour” before they hang up on you. It is meticulously designed for call centers and customer support teams who enjoy deep integrations with third-party apps and a voice-centric approach to communication. It does, however, lean heavily on the quality of your internet connection, so if your Wi-Fi resembles a particularly lethargic hamster in a wheel, your experience may feel less like a cutting-edge call system and more like an elaborate form of Morse code.
Dialpad, on the other hand, has been around since 2011 and was born in the U.S., where it quickly decided that just making calls was terribly passé. Instead, it opted to throw in AI-driven call coaching, real-time voice intelligence and a full suite of communication tools, ensuring that your business meetings can now be interrupted by AI-generated insights in addition to Dave from accounting. While Aircall focuses on external customer conversations, Dialpad also caters to internal team chatter, making it the ideal choice for businesses that enjoy the sound of their own voices as much as their customers’ complaints.
See also: Top 10 Business Phone systems
Aircall, which sprouted in France in 2014, is the slightly more European of the two, which means it probably comes with a higher chance of someone saying “bonjour” before they hang up on you. It is meticulously designed for call centers and customer support teams who enjoy deep integrations with third-party apps and a voice-centric approach to communication. It does, however, lean heavily on the quality of your internet connection, so if your Wi-Fi resembles a particularly lethargic hamster in a wheel, your experience may feel less like a cutting-edge call system and more like an elaborate form of Morse code.
Dialpad, on the other hand, has been around since 2011 and was born in the U.S., where it quickly decided that just making calls was terribly passé. Instead, it opted to throw in AI-driven call coaching, real-time voice intelligence and a full suite of communication tools, ensuring that your business meetings can now be interrupted by AI-generated insights in addition to Dave from accounting. While Aircall focuses on external customer conversations, Dialpad also caters to internal team chatter, making it the ideal choice for businesses that enjoy the sound of their own voices as much as their customers’ complaints.
See also: Top 10 Business Phone systems
