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8x8 vs WebEx
March 06, 2025 | Author: Adam Levine
15★
8x8 has a combined phone and contact center solution that can do it all: provide inbound and outbound calling, live agent chat, click-to-call, and live routing options. It’s a one-stop shop for all our needs.
14★
Cisco Webex is your one place to call, message, meet. Allows to build stronger relationships with face-to-face meetings and real-time collaboration using whiteboarding, screen sharing and more. Provides AI-powered features like real-time transcription and meeting highlights.
See also:
Top 10 Visual Collaboration software
Top 10 Visual Collaboration software
8x8 and WebEx are both excellent ways for humans to communicate without actually having to be in the same physical space, which is often a relief. They let people talk, see each other and even share documents in an eerily efficient manner. Both integrate with big, important-sounding things like Microsoft Teams and Google Workspace, ensuring that no one ever truly escapes from work. They also have mobile apps, so you can be reached anytime, anywhere, even when you are attempting to hide under a table in a café somewhere in the Outer Hebrides.
8x8, which has been around since 1987 (meaning it is older than most internet slang), is particularly fond of VoIP and global calling. It allows businesses to phone people in up to 48 different countries, whether those people like it or not. It is rather obsessed with call centers and customer service, meaning that if you've ever spent an eternity on hold listening to synth jazz, you might have 8x8 to thank. It also provides all sorts of analytics to help companies figure out exactly how long they can keep you waiting before you give up entirely.
WebEx, meanwhile, has been lurking around since 1995 and was later acquired by Cisco, a company that sounds like it should be manufacturing space stations. It’s less about call centers and more about high-security, enterprise-level collaboration, meaning it’s the sort of thing government agencies and very serious businesses use. It even has real-time translation, so you can misunderstand people in multiple languages at once. If that wasn’t enough, it comes with AI-powered gesture recognition, presumably so you can angrily wave at your boss when the Wi-Fi fails.
See also: Top 10 Visual Collaboration software
8x8, which has been around since 1987 (meaning it is older than most internet slang), is particularly fond of VoIP and global calling. It allows businesses to phone people in up to 48 different countries, whether those people like it or not. It is rather obsessed with call centers and customer service, meaning that if you've ever spent an eternity on hold listening to synth jazz, you might have 8x8 to thank. It also provides all sorts of analytics to help companies figure out exactly how long they can keep you waiting before you give up entirely.
WebEx, meanwhile, has been lurking around since 1995 and was later acquired by Cisco, a company that sounds like it should be manufacturing space stations. It’s less about call centers and more about high-security, enterprise-level collaboration, meaning it’s the sort of thing government agencies and very serious businesses use. It even has real-time translation, so you can misunderstand people in multiple languages at once. If that wasn’t enough, it comes with AI-powered gesture recognition, presumably so you can angrily wave at your boss when the Wi-Fi fails.
See also: Top 10 Visual Collaboration software
