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8x8 vs Microsoft Teams
March 11, 2025 | Author: Adam Levine
15★
8x8 has a combined phone and contact center solution that can do it all: provide inbound and outbound calling, live agent chat, click-to-call, and live routing options. It’s a one-stop shop for all our needs.
55★
Microsoft Teams is the chat-based workspace in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective. Supports video meetings with up to 1,000 participants.
In the grand and often bewildering landscape of digital communication, two titans stand poised to serve the ever-chaotic needs of businesses everywhere: 8x8 and Microsoft Teams. They both allow people to talk, message and video-call each other with an enthusiasm that suggests meetings are actually enjoyable. They integrate with all sorts of business tools, ensuring that no task is ever truly left undone, just endlessly postponed. Both offer cloud-based solutions, mobile apps and enough security features to make a paranoid android breathe easy—if only slightly.
8x8, hailing from the ancient times of 1987 (a time when people still thought fax machines were a good idea), specializes in making sure that businesses, especially call centers, can talk to customers in every corner of the planet. It boasts robust VoIP capabilities, AI-powered analytics and unlimited international calling plans, meaning you can be put on hold in more countries than ever before. It’s particularly beloved by those who think that the most important thing about a business is making sure that customers can always—always—reach them.
Microsoft Teams, a much younger contender, burst onto the scene in 2017 with the singular goal of ensuring that no document, message or meeting ever truly disappears. Designed to integrate seamlessly with Microsoft 365, it thrives in an ecosystem of spreadsheets, PowerPoints and emails marked as "urgent" but never read. It is the go-to tool for office-bound teams who enjoy structured collaboration, scheduled chaos and the undeniable joy of watching their coworkers’ faces freeze mid-sentence due to bad Wi-Fi.
See also: Top 10 Business Phone systems
8x8, hailing from the ancient times of 1987 (a time when people still thought fax machines were a good idea), specializes in making sure that businesses, especially call centers, can talk to customers in every corner of the planet. It boasts robust VoIP capabilities, AI-powered analytics and unlimited international calling plans, meaning you can be put on hold in more countries than ever before. It’s particularly beloved by those who think that the most important thing about a business is making sure that customers can always—always—reach them.
Microsoft Teams, a much younger contender, burst onto the scene in 2017 with the singular goal of ensuring that no document, message or meeting ever truly disappears. Designed to integrate seamlessly with Microsoft 365, it thrives in an ecosystem of spreadsheets, PowerPoints and emails marked as "urgent" but never read. It is the go-to tool for office-bound teams who enjoy structured collaboration, scheduled chaos and the undeniable joy of watching their coworkers’ faces freeze mid-sentence due to bad Wi-Fi.
See also: Top 10 Business Phone systems
