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8x8 vs Avaya
March 12, 2025 | Author: Adam Levine
15★
8x8 has a combined phone and contact center solution that can do it all: provide inbound and outbound calling, live agent chat, click-to-call, and live routing options. It’s a one-stop shop for all our needs.
21★
With Avaya platform that delivers rock-solid reliability and remarkable adaptability, you can support new collaboration capabilities, applications, and customer services immediately. Choose from more than 700 features and an ever expanding, customizable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.
8x8 and Avaya, at first glance, seem like two slightly different varieties of the same particularly complex fruit. Both offer businesses a way to talk to each other without resorting to archaic forms of communication like yelling across the office or writing passive-aggressive notes on coffee-stained Post-its. They provide voice, video and messaging services, integrate with the usual corporate overlord software like Microsoft Teams and Salesforce and ensure that customer service representatives everywhere can engage with clients across multiple channels while suppressing the urge to scream into the void.
However, 8x8 has a slightly different idea of how the universe should work. Born in 1987, back when people thought leg warmers were an acceptable fashion statement, it embraced the cloud as if it had been raised by particularly tech-savvy angels. It specializes in flexible, scalable communications, making it a favorite among small-to-medium businesses that want to sound larger than they actually are. It also offers unlimited international calls, which is useful if you frequently need to argue with people in different time zones about why your product definitely does not have a bug, it’s a feature.
Avaya, on the other hand, spun off from Lucent Technologies in 2000, right around the time humanity realized that Y2K wasn’t going to send us all back to the Stone Age. Unlike 8x8’s pure-cloud enthusiasm, Avaya hedged its bets by maintaining traditional on-premise PBX systems for enterprises that prefer their technology to come with heavy machinery and a slight smell of impending obsolescence. It has a particular fondness for massive corporations, healthcare giants and financial institutions, all of whom enjoy its extensive contact center solutions and ability to keep their customer service representatives only slightly disgruntled.
See also: Top 10 Unified Communications software
However, 8x8 has a slightly different idea of how the universe should work. Born in 1987, back when people thought leg warmers were an acceptable fashion statement, it embraced the cloud as if it had been raised by particularly tech-savvy angels. It specializes in flexible, scalable communications, making it a favorite among small-to-medium businesses that want to sound larger than they actually are. It also offers unlimited international calls, which is useful if you frequently need to argue with people in different time zones about why your product definitely does not have a bug, it’s a feature.
Avaya, on the other hand, spun off from Lucent Technologies in 2000, right around the time humanity realized that Y2K wasn’t going to send us all back to the Stone Age. Unlike 8x8’s pure-cloud enthusiasm, Avaya hedged its bets by maintaining traditional on-premise PBX systems for enterprises that prefer their technology to come with heavy machinery and a slight smell of impending obsolescence. It has a particular fondness for massive corporations, healthcare giants and financial institutions, all of whom enjoy its extensive contact center solutions and ability to keep their customer service representatives only slightly disgruntled.
See also: Top 10 Unified Communications software
